We want you to be completely satisfied with your purchase. If you need to return an item, please review the following terms and conditions carefully.

1. Return Eligibility

  • Returns must be requested within 7 days of the date of purchase or delivery, as applicable.

  • The product must be unused, unopened, and in its original condition.

  • All original packaging, labels, tags, accessories, manuals, and other included materials must be intact and returned with the product.

  • The product must be in a condition suitable for resale.

  • Products that have been used, opened, damaged, altered, washed, assembled, or otherwise handled in a way that affects their original condition may not be eligible for a refund or return.

 

2. Products That Are Not Eligible for Return

Returns or refunds may be rejected if:

  • The product has been opened or used.

  • The original packaging, labels, tags, or accessories are missing.

  • The product shows signs of wear, damage, stains, scratches, or misuse.

  • The product has been modified or altered in any way.

  • The return request is made after the 7-day return period.

  • The product was damaged after delivery due to improper handling or use by the customer.

 

3. How to Request a Return

To request a return, please contact our customer support team within the eligible return period and provide:

  • Your order number or purchase details.

  • The name of the product you wish to return.

  • The reason for the return.

  • Clear photographs or videos of the product and packaging, if requested by our team.

Our team will review the request and confirm whether the product qualifies for a return.

Please do not send a product back before receiving return instructions or approval from our team. Unauthorized returns may not be accepted or processed.

 

4. Return Inspection

Once the returned product is received, it will be inspected by our team to verify its condition and eligibility.

The inspection may include checking:

  • Whether the product is unused and unopened.

  • Whether the original packaging and labels are intact.

  • Whether all accessories and included items have been returned.

  • Whether the product has been damaged, altered, or used.

A refund will only be processed after the returned product has been received and successfully reviewed.

 

5. Refund Processing

If your return is approved, the applicable refund will be initiated after the inspection is completed.

The refund will be processed using the original payment method, wherever possible. The time taken for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.

Please note that a refund may take additional business days to reflect in your account after it has been initiated.

 

6. Rejected Returns

If the returned product does not meet the requirements of this policy, we reserve the right to reject the return and refund request.

In such cases, the product may be returned to the customer, and any applicable return shipping or handling charges may be the customer’s responsibility.

 

7. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible after delivery.

Please provide your order details along with clear photographs or videos showing the issue. Our team will review the matter and provide the appropriate resolution in accordance with our return policy.

 

8. Important Note

Customers are responsible for ensuring that the product is securely packaged when returning it. Products damaged during return shipping due to inadequate packaging may not qualify for a refund.

We strongly recommend keeping the return shipment receipt and tracking information until your return has been fully processed.

We reserve the right to update or modify this Refund & Returns Policy when necessary. Any changes will be communicated through our website or other appropriate channels.